5 Benefits of Chatbots in E-commerce and How to Use Them

With a Facebook Messenger chatbot you can nurture consumers that discover you through Facebook shops, groups or your own marketing campaigns. The chatbot can be used to direct them to your website or introduce them to ongoing deals and discounts they’d find there. You’re more likely to share feedback in the second case because it’s conversational and we as humans love to talk.

• Make your chatbot constantly generate leads, motivate them to share their contacts, and do the target action.
• Banks and financial institutes are one of the leading chatbot users.
• Chatbots can assist in reducing service costs by up to 30% in the first level of help or the initial interaction between the customer and the e-commerce company.
• Global trends in the eCommerce industry in 2023 will be driven by personalization and efficient scaling.
• Depending on whether customers are in a rush or have time to take their time, they can also provide quick responses.
• The bot then searches for related listings, narrowing down the number of products the user needs to wade through.

With the instant access to critical data that this technology offers, you can reduce operational costs, while maximizing efficiency. AI chatbots are not meant to replace human customer service representatives but augment and support them. By handling routine and simple customer inquiries, AI chatbots free up human customer service representatives to focus on complex questions and provide a higher level of customer support. Drift Conversational AI is an effective enterprise chatbot platform that delivers personalized, engaging interactions to drive customer engagement and generate leads. The platform uses advanced AI technology to understand user queries and respond based on connected data sources. It goes beyond a chatbot by providing advanced landing pages and engagement options that bring even more data into your business.

Best AI-Powered eCommerce Chatbots To Look For In 2023

They use customer data to provide tailored recommendations and promotions. Chatbots can also use natural language processing (NLP) to understand customer queries and provide relevant responses. Google Dialogflow provides businesses with the tools to create conversational customer experiences. Using NLP and machine learning algorithms, it seeks to understand customer questions and provide relevant answers. Its chatbot tool helps enterprise businesses deliver personalized experiences on a website, via SMS, and in social channels.

Our community of 600+ vetted experts have worked with some of the biggest brands in the world. Once the user put in their email they were sent to Klaviyo, where the brand could target them with their promotional email campaigns. All their jewelry is handmade (they make it all in-house) and they offer a lifetime warranty on everything.

Why Bother with Chatbots?

Chatbots can recommend relevant products, respond to inquiries about prior purchases, and offer tailored offers and promotions by examining a customer’s purchase history and browsing habits. This degree of personalization can boost client loyalty and increase revenue. Dialogflow can analyze multiple input types from customers, including text or audio inputs (from a phone or voice recording).

SleekFlow’s Chatbot will ask several questions to discern whether the customer is a good fit, in other words, to qualify a lead. Once the customer meets the requirements, the system will then assign the chat to the relevant team for follow-up actions. SleekFlow is a leading provider of omnichannel customer communication platform which specializes in instant messaging automation.

Top Ecommerce Chatbots for Your Business [+Examples]

A few years ago, the mattress company launched a bot to engage with customers and keep them entertained when they couldn’t sleep. Named insomnobot3000, the bot is “extra chatty between 11 PM and 5 AM” and is a companion for night owls. In addition to that, you need to show that you care about the customers, and an application like this highlights how well you understand your customers. Chatbots help in improving the whole communication process by reducing time lags. Brands can send personalized messages quickly across various platforms regarding discounts, special offers, etc. to loyal buyers and increase conversion rate.

Gorgias is a tool built for B2C ecommerce companies that require strong support capabilities to prospects and customers. Its goal is to us AI to deflect support volume on your digital channels without compromising on customer experience. The platform works across Facebook Messenger, Twilio SMS, and has integrations for Shopify and WooCommerce. Haptik is an enterprise level bot platform that started in India in 2013.

Want to boost sales and improve customer experience? Add a chatbot to your online store today.

Ensure that your chatbot aligns with your overall business strategy. In today’s advanced age, people prefer text to calling because a) they are too busy to take updates on calls and b) Some people are shy. Therefore to keep your customers engaged start texting them what’s better than using an AI chatbot for a faster response rate? As per the research of Harvard business review, just 5 minutes delay in response to a customer query can decrease the engagement rate. On top of it, a delay of 10 min can reduce this metric by up to 400%. On the contrary, if you deploy an eCommerce AI chatbot it can amplify the customer retention rate by 54%.

They have built bots for ecommerce, telecom, banking, financial services and insurance. Instead of asking for your customer’s email you can ask them to start a chat with you on Facebook Messenger. Modiface created a chatbot where customers take pictures of their face and the chatbot recommends the makeup product that suits them best. Every customer appreciates his/her privacy, therefore, never let the chatbot get too intrusive. Also, since customers might share a lot of personal and private information with the chatbot, safeguard and protect that data and value their privacy under all circumstances.

Set up a chatbot on your Shopify store today!

We’ll dig deeper into each of the benefits of chatbot in ecommerce below. As we said, e-commerce chatbots continue gaining popularity in the e-commerce field. The top messaging apps count more monthly users than social media networks do. Now imagine having to keep up with customer conversations across all these channels – that’s exactly why businesses are using ecommerce chatbots.

• There are over 10 thousand applications worldwide, via integrating various apps.
• AI-based eCommerce chatbots makes it simple to provide clients with the information they need to know.
• There are two ways an eCommerce business chatbot can get the feedback of the consumers.
• You can also choose from bot templates, including ones for purchasing tickets, answering FAQs, registering accounts, etc.
• Incredible, you have a shopping assistant and an easy way to send content to your customers and interact with them on a regular basis.
• Finding the perfect chatbot software for your business doesn’t have to be difficult, but you’ll want to spend some time weighing your options.

Global trends in the eCommerce industry in 2023 will be driven by personalization and efficient scaling. Coincidentally, Сonversational AI is a critical tool in offering highly scalable personalized service at very low costs. This combination makes conversational AI more useful than ever, which is evident by the growing chatbot & conversational use cases and creative AI projects in the industry. If a shopper is conducting behavior that indicates a return is likely, eCommerce chatbots can preemptively intervene to prevent a return from ever happening. For example, if a person has checked the size guide and added two of the same item in the cart in different sizes, a chatbot can intervene to help the person find the right size.

Develop your chatbot’s conversational flow

Communications happen within a chat widget typically located in the bottom right-hand corner of a website. Otherwise, prospects won’t get answers to their questions, customer satisfaction will drop, and your competition will thrive. With four conversational e-commerce solutions in one, you will boost customer satisfaction, decrease support costs and increase revenue from day one.

AI-powered conversational commerce aims to further personalize the shopping experience. With access to a wealth of data, AI assistants can learn about a customer’s preferences, making it easier to find products that they will love. Such personalization is limited with traditional ecommerce platforms, which metadialog.com rely on generic product recommendations. Ada is an AI-powered chatbot explicitly designed for customer service automation. It can be integrated into an e-commerce platform to handle customer inquiries, provide product recommendations, assist with order tracking, and offer personalized shopping experiences.

Offer easy order tracking and updates

Most chatbot platforms have integrations with popular e-commerce platforms such as Shopify and WooCommerce. For less common platforms, it is advisable to check with the chatbot provider to see if they have an integration. Personalize the appearance of your chatbot to align with your brand. Additionally, set up automated responses for common customer inquiries. An eCommerce chatbot is a computer program that simulates real conversion and helps customers get information or complete a purchase.